Welcome to the Walmart Help Center

Heavy or Oversized Items

• May be delivered by a freight company
• Arrive approximately 5 to 8 business days after leaving the warehouse
• Have a surcharge

Things You Should Know

• The freight company will contact you to schedule a delivery date and time
• Certain items include delivery into your home, but most will be delivered to your front door or the main entrance to your apartment building
• Any additional options, such as delivering the item indoors, may require payment of additional fees

Tips for Freight Orders

• We recommend you have one or more people help you move your item to its final locations
• Before you sign for the delivery, please inspect the package for damage (it is normal for the package to show some wear)
• If there is visible damage to the package's contents, refuse delivery of the order and contact Customer Care

Learn more about shipping options.