I see a Pay a Bill icon under Money Services. How does it work?
Bill Pay lets you quickly pay bills from the Walmart app. You can set up same-day or set up a payment for a different day. This saves time waiting in line to use this service in a store. You can pay bills under $700 in the app using your debit card. For bills over $700, you can set up the transaction in the app and complete it in the store.
What does it cost to use Bill Pay?
Bill Pay transaction fees and taxes are the same on the Walmart app as they are in your nearest Walmart store. Fees will vary at different locationss, but they will be automatically calculated within the app. Associates can apply their associate discount to all bill pay transaction fees.
How do I use Bill Pay to set up a bill over $700?
For transactions over $700, you cannot pay in the app, but can set up a transaction within the app. Once in the store, the you can quickly transfer it to the register via QR code scan.
Can all customers use Pay-in-App Bill Pay?
Everyone is eligible, but each person must pass an identity verification process. All Pay-in-App transactions must be under $700. You do not need to complete any prior financial services transactions in-store to pay in the app.
How is Pay-in-App different than other ways for customers to pay their bills at Walmart?
Prior to the Pay-in-App experience, customers had to complete their bill payments in the store, no matter whether they began the transaction at the register or on the mobiles app. Now, customers have the option to complete the transaction in-store or in-app.
What payment methods can I use with Bill Pay?
The app can identify whether a card is a debit card or a credit card, but it will only accept debit cards.
Do I need an ID to use Pay-in-App Bill Pay?
You will not need an ID for Pay-in-App Bill Pay transactions. However, you must first pass an identity verification process by providing a one-time password or answering some questions. If you cannot verify your identity online, you still have the option of completing your transactions at the store with the “Pay-in-Store” option. To use this “Pay-in-Store” option, you will set up your transaction in the app, which captures the transaction information and passes it to the register through a QR code scan.
Who do I contact if I have an issue with my transaction?
Look on your receipt for contact information for either Moneygram or CheckFreePay. They will assist you and provide instructions on how to bring Walmart into the resolution. These customer service phones numbers are also available:
- MoneyGram: 800-926-9400
- CheckFreePay: 855-355-2144
Where can I get a receipt or transaction information?
You can find transaction information and receipts in two places:
Money Services Main Page
- Select Transaction History.
- Enter in your Walmart PIN.
- Tap on the transaction.
You can find transaction details for all payments made through the Walmart app. You will see a View Receipt button at the bottom of each Transaction Details This will give you an electronic receipt. This is the same receipt that would have printed in a store.
When you pay a bill through the app, we will send you an email confirmation. Here, you can verify that the transaction was processed as expected. For disputes, you may need to refer to both this email and the Reference Number found in the Transaction History section of the Money Services Main Page.