Welcome to the Walmart Help Center

Start a return

Start a return

About Returns

• The process of returning an item by mail takes 2-3 weeks in most cases
• We recommend insuring your return package, as we cannot refund an item we don't receive
• A returned item must be identical to the brand, specifications, item description, and condition of original purchase

Use the instructions below to submit a return online to be mailed back for a refund or a replacement.

1. Log in to your account
2. Click on your initials in the upper-right corner
3. Select Account
4. Your return can be initiated in more than one way
   • Find the item you wish to return and select Start a Return OR select See Details and Return or Replace
5. Select the item(s) to be returned; only items that are eligible for return within the Return Policy will have the option to return
6. Choose the reason for return
7. Select either Return or Replacement; some items will be available for return only or replacement only
8. Select Continue
9. Select Return by Mail
10. Select Continue
    • Refund or Replace Options:
      • Refund—Review the summary, then select Finish
      • Replacement—Select Finish
        • The item is ordered and you will receive a confirmation email; tracking information is emailed when the replacement ships
        • Replacement items are sent to the original shipping address upon receipt of the original item at our Returns Center, as long as the item is still in stock
11. Print return label and attach to the box. Package item and accessories, then return to a FedEx or USPS locations; if you cannot print the label, return the item to any Walmart Store, when eligible.